Washing machine repair guide

Washing machine not spinning?

A washer may skip a high-speed spin when the load is unbalanced or water has not drained. If the problem repeats with a small, evenly distributed load, a door lock, motor, belt, or control fault may be involved.

What may be happening

Common clues

  • Unbalanced or overloaded drum

    A single heavy item can bunch on one side and trigger a safety pause. A drum filled beyond the model’s capacity may also struggle to distribute the load.

  • Water still in the drum

    Many machines avoid spinning while water remains. A drain restriction or pump issue can therefore appear first as a spin problem.

  • Door lock or drive component

    If the door locks but the drum never turns, a sensor, motor, belt, or control fault may need testing. Do not remove panels to investigate.

Start safely

Useful checks before calling

  1. 1
    Check the programme

    Confirm that a no-spin or low-spin setting was not selected and note any error displayed.

  2. 2
    Redistribute the load

    If the machine is stopped and unlocked, spread the laundry evenly. Avoid reaching into a moving drum or forcing a locked door.

  3. 3
    Check whether water remains

    Look through the door window. If water is present, follow the washer-not-draining guidance rather than repeatedly starting spin.

  4. 4
    Try one small load

    If no water remains and there are no safety concerns, try one balanced, smaller load. Stop if the washer bangs, smells burnt, or trips power.

Safety comes first

Do not open the cabinet or touch drive parts. Stop using the washer if it bangs heavily, sparks, trips the circuit, or smells of burning.

Know when to hand it over

When to contact a repairer

Ask a repairer to inspect a washer that will not spin with a balanced load, has a locked door, or makes grinding or repeated clicking sounds. A repeat fault may damage clothing or the drum.

Useful details to have ready

  • Selected programme and spin setting
  • Whether water remains and whether the door locks
  • Load size, error code, and any unusual noise
More about this fault

Common questions

Why does the washer spin with some loads but not others?

Load size and how items bunch together can affect balance. If a smaller, evenly distributed load still fails to spin, the cause may be a drain, door-lock, or drive issue.

Can I keep running spin-only cycles?

Avoid repeated cycles if the machine is banging, retaining water, or showing an error. Repeatedly forcing the machine to run can worsen a mechanical fault.

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